Privacy Policy

Introduction

Makhana Glow (“Makhana Glow”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information provided through our website and related communication channels, including when you submit a Wholesale Quote Request, Sample Request, OEM / Private Label enquiry, or Contact Form.

By using our website or submitting your information, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information You Provide

• Name
• Company or business name
• Phone number / WhatsApp number
• Email address
• Country
• State / City
• Business or buyer type
• Makhana grade requirement
• Required quantity
• Packaging preference
• OEM / Private Label requirements
• Purchase or sourcing requirements
• Any message or additional information you voluntarily provide

Information Collected Automatically

When you visit our website, certain basic technical and usage information may be collected automatically through cookies, analytics tools, or similar technologies.

• Pages visited
• Approximate geographic location
• Device type
• Browser information
• General website usage and interaction data
• Referring website or traffic source

How We Use Your Information

We may use the information you provide to:

• Respond to wholesale, bulk, sample, OEM, private-label, or general enquiries.
• Understand your product, quantity, packaging, and business requirements.
• Share relevant product information and pricing.
• Coordinate sample requests where applicable.
• Discuss packaging and private-label requirements.
• Maintain business communication and follow up on enquiries.
• Improve our website, services, and customer experience.
• Understand website traffic and visitor behaviour through analytics tools.
• Maintain records related to business enquiries and communication.
• Comply with applicable legal or regulatory requirements.

Information Sharing

We generally do not share your personal information with third parties except where reasonably necessary for operating our business and website.

Service Providers

We may use trusted third-party service providers that help us operate our website, forms, communication, analytics, CRM, hosting, or related business systems.

Depending on the services used on our website, this may include form or CRM providers, website service providers, analytics providers, or communication platforms such as WhatsApp Business.

Legal or Regulatory Requirements

We may disclose information when required to do so by applicable law, regulation, legal process, or a valid request from a competent authority.

Business Operations

Information may also be used or shared where reasonably necessary to process your enquiry, communicate with you, provide requested services, or complete a business transaction.

Cookies & Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and measure website traffic.

We may use analytics and marketing tools such as Google Analytics and Meta Pixel, where enabled on the website.

These tools may collect information about how visitors interact with our website, such as pages visited, device information, traffic sources, and general usage patterns.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect the information provided to us from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

Data Retention

We may retain your information for as long as reasonably necessary to:

• Respond to and manage your enquiry.
• Maintain business communication and records.
• Provide requested products or services.
• Meet legal, accounting, regulatory, or business requirements.
• Resolve disputes or enforce applicable agreements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

Your Rights & Choices

Depending on applicable law, you may contact us to request:

• Access to personal information we hold about you.
• Correction of inaccurate or outdated information.
• Deletion of your personal information, where applicable.
• Withdrawal of certain communications or marketing preferences.
• Information about how your personal information is being used.

To make a privacy-related request, please contact us using the details provided in the Contact Us section below.

We may need to verify your request before processing it.

Third-Party Links & Services

Our website may contain links to third-party websites, services, or platforms.

These third-party websites operate under their own privacy policies and terms. Makhana Glow is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing your personal information.

Children's Privacy

Our website and services are primarily intended for businesses, wholesalers, distributors, brands, retailers, and other commercial buyers.

We do not knowingly collect personal information from children for commercial purposes.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically for the latest information about our privacy practices.